for providers
for providers
 
Provider Online Services
Provider Online Services

Welcome to ValueOptions® Arkansas Provider Online Services!

ProviderConnect
Login or register with ProviderConnect, an online tool that allows you to update your provider profile, request inpatient and outpatient authorizations and more. ProviderConnect is easy to use, secure and available 24/7.

ValueOptions┬«, the QIO-like organization for the Arkansas Division of Medical Services (DMS), provides utilization and quality control peer review for outpatient behavioral health services to qualifying Arkansas Medicaid beneficiaries.  ValueOptions also is the QIO-like organization which provides utilization  and quality control peer review for inpatient psychiatric services for Arkansas Medicaid beneficiaries under the age of twenty-one.
Inpatient utilization and quality control peer review activities include the following:

  • Certification of Need and determination of medical necessity for admission
  • Continued stay and quality of care for inpatient psychiatric treatment by providers who are enrolled in the Arkansas Medicaid inpatient psychiatric program
  • Care coordination in connection with admission diversion
  • Discharge planning
  • De-institutionalization for beneficiaries meeting predefined benchmarks

Outpatient utilization and quality control peer review activities include the following:

  • Prior authorization
  • On-site retrospective review activities including program policy
  • Medical necessity
  • Quality care components such as provider scorecard tracking

On this website you will find a wealth of information developed specifically for you, which includes ProviderConnect, the Provider Handbook, Provider Information, and links to mental health resources.

ProviderConnect Helpful Resources links you to a ProviderConnect User guide, HIPAA information, software downloads, important forms and helpful phone numbers to assist with the use of this tool!

Review the Provider Handbook to obtain information about our policies and procedures. It includes a detailed program overview, claims and billing information and more.  Please refer to the National ValueOptions® Participating Provider Handbook for general information.

Visit our Forms section and download the forms you need.

Enter our Provider FAQ section to find answers to provider frequently asked questions.